FAQ

Welcome to our FAQ page! Here, we've answered some of the most common questions about TOBYDOGS LTD, our products, shipping, returns, and more. If you can’t find the answer you're looking for, feel free to contact us directly at info@tobydogsltd.store.

1. What products do you sell?

At TOBYDOGS LTD, we offer a wide range of products for your home, including:

  • Home Textiles

  • Home Storage

  • Arts, Crafts & Sewing

  • Kitchen, Dining & Bar

We pride ourselves on offering high-quality products to enhance your home and lifestyle.

2. How can I place an order?

Placing an order is easy! Simply follow these steps:

  1. Browse our website and select the items you wish to purchase.

  2. Add your chosen products to the shopping cart.

  3. Proceed to checkout and fill in your details.

  4. Select your preferred payment method and complete your purchase.

Once your order is placed, you will receive an order confirmation email.

3. Do you offer international shipping?

Yes, we offer international shipping to select locations. Shipping rates and delivery times vary depending on the destination. Please check our Shipping & Delivery page for more details.

4. How can I track my order?

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order through our shipping partner’s website.

5. Can I change or cancel my order after it’s been placed?

Orders are processed quickly to ensure fast delivery, so we are unable to modify or cancel an order once it has been placed. If you need to make a change, please contact us as soon as possible, and we will do our best to assist you.

6. What is your return and exchange policy?

We offer a 30-day return policy for unused and unopened items in their original packaging. If your product is defective or damaged upon arrival, please contact us within 7 days for a full refund or exchange. Please visit our Returns & Exchanges page for more details.

7. How do I return an item?

To return an item, please follow these steps:

  1. Contact our customer support team at info@tobydogsltd.store.

  2. We will provide you with return instructions.

  3. Send the item back to us in its original condition and packaging.

You can find more details on how to return an item on our Returns & Exchanges page.

8. How long does it take to receive my refund?

Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

9. Do you offer gift cards?

Currently, we do not offer gift cards, but we are considering adding this option in the future. Stay tuned for updates!

10. How can I contact customer support?

You can reach our customer support team by:

We are available Monday to Friday, from 9:00 AM to 5:00 PM (GMT).

11. Are your products eco-friendly?

We are committed to offering sustainable products and packaging wherever possible. We source materials responsibly and continue to explore eco-friendly options for our product range.